Lunaloots Terms and Conditions
The rules that govern how we operate this site and how you use it, in plain English.
These Lunaloots terms and conditions set out the agreement between us and anyone who visits or uses this site. By continuing to browse or play here you accept the conditions below, along with the policies they reference. We have written them to be as clear as a legal document can be, so read them before you rely on anything the site offers.
Terms like these exist across the online casino category to protect both the operator and the player, setting expectations before any money or personal information changes hands. They typically cover eligibility, account conduct, intellectual property and how disputes are handled, and they sit alongside separate documents for privacy and responsible play. Reading the equivalent page on any gambling site before signing up is standard good practice, not a formality to skip.
Who these terms cover and when they apply
This agreement applies to every visitor to our site, whether browsing as a guest or holding a registered account. It takes effect the moment you load a page here and continues for as long as you keep using the site. Where a specific section — payments, bonuses or mobile play — has its own detailed page, these terms work together with that page rather than repeating it in full.
Across the category, eligibility clauses usually set a minimum age and may restrict access from certain regions or exclude self-excluded individuals. The legal gambling age in Australia is 18+, and any terms page in this market should say so plainly rather than leave it implied. We expect every visitor to this site to be 18+ before engaging with any part of it.
Changes to the agreement
Terms and conditions in this category are living documents, updated as products, regulations or company structures change. A responsible operator dates each revision and sometimes keeps an archive so returning users can see what shifted. Continuing to use a site after an update is usually treated as acceptance of the new wording, which is why checking back occasionally matters more here than on an ordinary content website.
How a terms page is usually structured
Most gambling terms documents follow a recognisable shape, even when the wording differs between operators. The table below sets out the sections a reader typically finds, described generally rather than as anything specific to us.
| Section | What it usually covers |
|---|---|
| Eligibility | Minimum age, permitted regions and account ownership rules. |
| Account conduct | Fair play expectations, prohibited behaviour and security of login details. |
| Intellectual property | Ownership of the site's content, branding and game presentation. |
| Liability | Limits on what the operator is responsible for if something goes wrong. |
| Disputes | The process for raising a complaint and how it gets resolved. |
| Amendments | How and when the terms themselves can change. |
Account responsibilities and fair use
Opening an account anywhere in this category comes with a shared expectation: the details you provide are accurate and the account is used only by you. Sharing login credentials, attempting to manipulate a game outcome or creating duplicate accounts are treated seriously across the industry. These are the kinds of behaviours a terms page exists to rule out clearly.
We expect visitors to this site to engage honestly with every page and feature, from browsing to any account action. Specific account capabilities, verification steps or support channels are described on our own dedicated pages rather than restated here, so those remain the place to check for current detail. If you are weighing up how bonuses generally work before reading further, our page on bonus types explains the category in general terms.
Intellectual property and site content
Everything presented on this site — its layout, wording, branding and the presentation of its games — belongs to us or to those who licensed it to us. Visitors may browse and use the site for personal, non-commercial purposes only. Copying, redistributing or reusing site content without permission falls outside what these terms allow, which is a standard position across operator sites of this kind.
Where other policies take over
These terms work alongside separate pages covering privacy, cookies and responsible play, each focused on its own subject rather than duplicating this one. If a question about live-dealer games or mobile access comes up while reading this page, the answer usually belongs on that section's own page rather than here.
Read our responsible gambling page
Liability, disputes and how to raise a concern
Terms pages across the category typically limit what an operator is liable for, covering things like service interruptions, third-party content or circumstances outside its control. They also set out a path for raising a complaint, often starting with a support contact before escalating further. The exact process and contact channel for this site are described on our support-facing pages rather than repeated here.
If something about your experience on the site does not match what these terms describe, raising it promptly is the fastest way to resolve it. We encourage reading the relevant category page — whether that is about live dealer play or general account use — before assuming a term does not apply to your situation. Our faq page also gathers common questions about using the site day to day.
Playing responsibly within these terms
Responsible play sits underneath every clause in a terms document, because the rules only matter if the person agreeing to them is doing so with a clear head and realistic expectations. Setting personal boundaries before playing, treating any wager as money spent rather than money loaned, and stepping away when it stops being enjoyable are practices that apply across the whole category. These terms do not override that judgement; they frame the environment it happens in.
